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Privacy Policy

Effective Date:15 May 2025

 

At Windhover Walkies, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal information when you use our services or visit our website.

 

1. Who We Are

 

Windhover Walkies is a private dog walking field located in Essex, offering a secure and natural environment for your dogs to exercise and play. For the purposes of data protection law, we are the “data controller” of your personal information.

 

2. What Information We Collect

 

We may collect and process the following data:

 

  • Contact details (e.g. your name, email address, and phone number).

  • Booking information (dates, times, and other preferences).

  • Payment information (though processed securely via third-party payment processors - we do not store card details).

  • Communications (emails or messages you send to us).

 

3. How We Use Your Information

 

We use your personal information to:

 

  • Manage bookings and provide our services.

  • Respond to your queries or feedback.

  • Send you service updates or changes to our terms.

  • Send marketing emails or newsletters (only if you have opted in).

 

You can unsubscribe from our emails at any time by clicking the “unsubscribe” link in any of our newsletters or by contacting us directly.

 

4. Legal Basis for Processing

 

Under UK data protection laws, we process your data based on:

 

Contractual necessity – to fulfil our obligations to you when you book a session.

Consent – for marketing communications (which you can withdraw at any time).

Legitimate interests – such as improving our services and website.

 

5. Sharing Your Information

 

We do not share your personal information with third parties for marketing or other purposes. We may use trusted service providers to support our business (e.g., email marketing or booking software), but they only process data on our behalf and under strict confidentiality.

 

6. Data Retention

 

We keep your information only for as long as necessary to provide our services and meet legal obligations. You can request that we delete your personal data at any time.

 

7. Your Rights

 

You have the right to:

 

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

 

8. Cookies

 

If we use a website, it may collect limited information via cookies to improve your browsing experience. We will inform you and seek consent where required.

 

9. Contact Us

 

If you have any questions or concerns about your data or this privacy policy, please contact us: topdog@windhoverwalking.com

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